Service Advisor - Full Time

Service Advisor - Full Time

 
  • Iconic Luxury Brand

  • Globally recognised brand & manufacturer of premium sports cars

  • Excellent training, mentoring and career development opportunities

 

We are currently seeking a highly motivated Service Advisor with the relevant background and skill set to join our energetic team at Porsche Centre Adelaide.
 
We expect that you can demonstrate to us:

  • Establishment of effective, positive and ongoing relationships with customers.

  • The achievement of continuous sales targets and KPIs including CSI.

  • Effective use of the systems and processes to monitor and control the movement of customer vehicles – Experience in ERA is beneficial.

 
Responsibilities & duties will include:

  • Exceptional engagement with customers both via phone, email and face-to-face.

  • Supporting the achievement of all workshop monthly targets.

  • Handling and co-ordinating all service and repair maintenance of vehicles, as the principal contact between the Dealership and the customer                                                                           – please note this will include a substantial element of upselling.

  • Estimating for the customer the cost and time needed to complete a job

  • Liaising with the Workshop Foreman to ensure all work is carried out in the allocated time frame.

  • Continuously exceeding customer expectations to improve customer loyalty & retention.

  • Increased focus on customer resolution in line with company policies and procedures.

  • Other duties as directed by the Manager for this position.

 
Required skills:

  • Minimum 3 years’ experience in a Service Advisor role with excellent customer service skills.

  • Result focused – ability to deliver results & meet continuous sales targets.

  • Efficient and effective verbal and written communication skills.

  • Great interpersonal skills - The ability to build strong relationships with both internal and external stakeholders.

  • Ability to manage multiple projects with varying priorities at the one time.

  • The ability to work well in a team as well as autonomously
    - A pro-active, can-do attitude is key, no job is ‘out of my job description’ at Porsche Centre Adelaide.

  • Ability to work in a busy environment with a fast turnaround alongside the ability to prioritise value generating tasks – Effective time management

  • Strong working knowledge of the of the automotive industry is key

 

Remuneration will be negotiated with the successful candidate and aligned with experience and capabilities – excellent commission opportunities available.
All applications will be treated in the strictest confidence.
 
To apply for this position please submit your resume and covering letter to Service Manager Rafal Staporski here.

 

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